Children in the Club:
Unless otherwise stated, children are not permitted in the Lounge or general areas after 10pm. Children attending functions may remain until the conclusion of the function, however they must stay within the designated function room.
Lost Membership Cards:
Members are to contact Club reception to report lost or stolen membership cards. A replacement card can be purchased for $3.00.
Sale of Tobacco:
From the 1st of July 2010, tobacco vending machines must be activated by staff (whether by remote control or some other means) or a token. These changes are part of the Public Health (Tobacco) Act 2008 which regulates the advertising, display and sale of tobacco and non-tobacco products and smoking accessories. The new legislation places obligations on business which sell these products including pubs, clubs and hotels, with penalties applying of up to $1 million dollars.
External Food and Beverage Policy:
At Club Blacktown, we are committed to ensuring a delightful and enjoyable experience for all our members and guests. To maintain the quality of our food and beverage service and to comply with health and safety regulations, we kindly request that no external food or beverages be brought into the club, including water bottles, coffees etc. We currently have 3 restaurants and an in-house Café, offering delicious options to cater to a variety of tastes and dietary needs.
Exceptions to this policy, with approval from the Manager on duty, include:
- Milk or fruit-based products and/or soft pureed baby food for consumption by babies and toddlers.
- Special Dietary requirements not met by any of our three restaurants menu
- Celebratory cakes (i.e., whole birthday cakes). This does not include lollies, chips, grazing platters, or fruit platters etc
Please note: It is strictly prohibited to bring alcohol on club premises or consume alcohol that has not been purchased within the club. Doing so violates RSA laws and is not permitted by our licensing agreement under the Registered Clubs Act 1976. Any alcohol found on club premises which has not been purchased at the club will be confiscated. Furthermore, the club reserves the right to confiscate and destroy any prohibited item brought on club premises.
By adhering to this policy, you help us continue to provide excellent service and a welcoming environment.
Cloaking/inspection of large backpacks/bags at Reception:
At Club Blacktown, your safety and comfort are our top priorities. To ensure a secure and pleasant environment for all our members and guests, we ask that any large backpacks and bags be cloaked at Reception upon arrival. Our friendly staff will assist you with the cloaking process, ensuring that your belongings are safely stored while you enjoy your time at the club.
With the approval from the Manager on duty, exceptions may be honoured to items such as: nappy bags for babies, backpacks for medical purposes, etc.
Please note: We strongly advise members and guests to leave bags at home and to avoid bringing any large items. Our staff reserve the right to visually inspect bags and backpacks at their discretion. It is the responsibility of the member/guest to collect their item upon departure from the club. Measures will be taken to ensure all cloaked items are kept safe; however, the club takes no responsibility for lost or damaged items.
By adhering to this policy, you help us ensure a safe and secure environment for all our members and guests.
Privacy Policy:
Overview: Club Blacktown is committed to protecting the privacy of individuals and safeguarding the personal information we collect and hold. We recognise the importance of handling personal information responsibly and in accordance with applicable privacy laws. We manage personal information in line with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs), which set out standards for the collection, use, disclosure, and storage of personal information. By accessing our premises, using our services, engaging with our website, or otherwise providing us with your personal information, you acknowledge and agree to the practices described in this Privacy Policy.
Purpose: This Privacy Policy explains how Club Blacktown collects, uses, stores, and discloses personal information. It also outlines your rights in relation to your personal information. We are also required under various laws, including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), to collect certain identification information such as name, address, and date of birth for verification purposes. In this policy, “personal information” has the meaning given under the Privacy Act and generally refers to information that identifies you or could reasonably identify you.
1. Types of Information We Collect:
We may collect and hold a range of personal information, including:
• Full name
• Residential or postal address
• Email address
• Phone number
• Date of birth and age verification details
• Occupation or employment details
• Identification images, including photographs supplied for membership or entry purposes
• Transaction and purchase history relating to goods and services via POS
• Records of enquiries and communications with us
• Information collected through surveys or feedback
• Technical data such as IP address and website usage information
• Any other information you choose to provide when interacting with us
2. Why We Collect, Use and Disclose Information:
We collect and use personal information to support our operations and provide services to our members, guests, and visitors. This may include:
• Delivering goods, services, and membership benefits
• Responding to enquiries and providing customer support
• Managing bookings, facilities access, and events
• Improving our services, systems, and customer experience
• Conducting administrative, planning, research, and quality assurance activities
• Maintaining security and access control across our premises
• Identifying individuals who are subject to self-exclusion arrangements
• Preventing minors from accessing restricted gaming areas
• Complying with legal and regulatory obligations
• Handling complaints or disputes
3. How We Collect Personal Information:
We generally collect personal information directly from you. This may occur when you:
• Visit our premises
• Interact with our staff or representatives
• Complete membership or registration forms
• Make purchases or bookings
• Use our website or digital platforms
• Participate in promotions, surveys, or events
In some cases, we may collect information from third parties where it is unreasonable or impractical to obtain it directly from you. This may include information obtained from publicly available and open-source materials for the purpose of conducting Know Your Customer (KYC) and customer due diligence checks, as well as information from government agencies, law enforcement bodies, or other authorised organisations.
4. Cookies and Website Data:
Our website may use cookies and similar technologies to enhance functionality and improve user experience. Cookies help us recognise returning users, analyse website traffic, and understand user preferences. You may disable cookies through your browser settings, however this may affect website functionality. We may also collect IP addresses and related technical data for security, analytics, and system administration purposes.
5. Information About Third Parties:
If you provide us with personal information about another person, you confirm that you have their consent to do so and that you have informed them of this Privacy Policy.
6. Employment and Contractor Information:
We also collect personal information from employees, volunteers, contractors and job applicants for recruitment, employment and engagement purposes, including reference and background checks, as well as for ongoing workforce management and compliance obligations.
7. Consequences of Not Providing Information:
If you choose not to provide requested personal information, we may be unable to:
• Provide services or membership access
• Process transactions or enquiries
• Offer tailored customer experiences
• Meet legal and regulatory requirements
8. Disclosure of Personal Information:
We may disclose personal information where necessary for the purposes outlined in this policy. This may include disclosure to:
• Related entities and service providers
• Contractors and professional advisers (such as IT providers, legal and accounting services)
• Payment processors and financial institutions
• Regulatory bodies and law enforcement agencies
• Government authorities where required or authorised by law
• Other parties with your consent
We take reasonable steps to ensure that third parties handle personal information in accordance with applicable privacy obligations.
9. Direct Marketing:
We may send you information about our services, promotions, and events where permitted by law. Communications may be sent via email, SMS, post, or other channels. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions or contacting us directly. We do not sell personal information to third parties for marketing purposes.
10. Access and Correction:
You may request access to personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or outdated. We may require verification of identity before providing access. In some circumstances, access may be restricted where permitted or required by law.
10. Complaints and Privacy Concerns:
If you have concerns about how we have handled your personal information, you may contact us using the details provided below. We will investigate complaints and respond within a reasonable timeframe. Where appropriate, we will inform you of the outcome and any corrective action taken.
11. Data Security and Breaches:
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. In the event of a data breach, we will assess the incident and respond in accordance with the Notifiable Data Breaches scheme under the Privacy Act. This may include notifying affected individuals and relevant regulators where required.
12. Overseas Disclosure:
We generally do not disclose personal information overseas. If overseas disclosure is required, we will take reasonable steps to ensure the recipient handles information in accordance with applicable privacy standards.
13. Third-Party Links:
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.
14. Changes to This Policy:
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our operational practices. The latest version will be available on our website.
15. Contact Us:
For questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us:
Compliance Officer
Club Blacktown
Email: clubblacktown@clubblacktown.com.au
Address: 40 Second Avenue, Blacktown NSW 2148
Phone: 02 9933 7600
Registered Clubs Act:
Please see here for important information for Club Members as per the Registered Clubs Act.
Responsible Service of Alcohol:
Club Blacktown promotes the responsible service of Alcohol in order to prevent intoxication and in the best interest of it’s Members, guests staff and community. As part of the Blacktown Liquor accord we implement the follow strategies:
- Checking acceptable proof of age documentation such as a valid and current photo drivers licence, passport or proof of age card to prevent underage drinking.
- Monitoring the signs of intoxication and refusing entry and service to anyone who displays the signs of intoxication
- Promoting the service of non-alcoholic beverages
- Always having food available to purchase
Responsible Conduct of Gambling:
Club Blacktown is a member of Betsafe and complies with the various acts of Parliament that apply to all Registered Clubs. Members and Guests have the right to self-exclude themselves from the Club as part of the Betsafe program. Managers at Club Blacktown are trained to ensure discretion in these matters that may involve problem gambling.
Help is close at hand
GambleAware
gambleaware.nsw.gov.au
1800 858 858